Terms & Conditions

The ice rink is offered as a municipal temporary rink, and as such is not intended for professional use. The Ice surface is checked between each session for quality, and if necessary resurfaced. The ice can either be dry or wet. Both are perfectly suitable for skating. Wet ice is a result of climatic conditions, and wind and the resurfacing process. Please remember that ice, by its very nature is a slippery surface and that accidents and injuries do occur from being upon the ice. If the ice is wet, you may bet wet if you fall over. During busy sessions, the ice surface can become rutted and grooved due to the action of skating. Please ensure that you are skating in a suitable manner, keeping a look out for the ice conditions and other skaters always.

The skater acknowledges that ice is a very slippery surface and, depending upon individual skill and experience level, Ice Skating may involve falls upon the ice, collisions with other skaters, objects, or structures, and therefore be considered a hazardous activity, which the skater has elected to voluntarily participate, with full knowledge, acceptance, and assumption of any and all risks of serious personal injury, death or property damage. Management will not be responsible, however, incurred, for all injury, accidents, and loss, however, incurred by the skater.

CCTV is in use at the rink, Images are recorded 24 hours a day for safety, security, and insurance purposes. The ice rink itself is covered by CCTV cameras, all accidents that occur on the ice are captured on high definition CCTV cameras for protecting the organisers against fraudulent claims.

When you first notice that you have lost personal property, please ensure that this is reported to the rink manager. We do recover and keep, for a limited time, all lost and found property. If we locate your property we shall inform you of it and, of course, return it to you. Management is not responsible for the loss or theft of personal property. Management will not be held responsible for any loss or damage, however, incurred, of personal items. Items that have collected in lost and found after a period of 21 days, and not returned to or recovered by the owner, shall be disposed of.

The main enemy of the Winter Festival is wind. High wind speeds affect the safety of all patrons. Wind loads against structures such as marquees and fairground rides determine when the event would close. Organisers monitor all extreme weather events that affect the safe operation of the event. The wind speed ratings of the structures determine the safe operating wind speeds for the event. In high winds, the event organiser may decide, for safety reasons to close and cancel sessions. At this time skaters who were unable to skate shall be offered an alternative session to skate.

The use of cameras and mobile phones by skaters is not permitted on the ice whatsoever. This is for your own safety and the safety of all skaters.

Smoking and or vaping / e-cigarettes are not permitted in any building, i.e a marquee. Smoking is not permitted in the rink marquee, skate exchange marquee and the bar or other covered areas. Smoking whilst skating on the ice is strictly prohibited.

Ice by its very nature is a very slippery surface and as such presents many risks. Skaters are not permitted to carry other skaters, typically children, whilst on the ice surface. This, of course, is for your own safety, and all other skaters.

The rink is offered as a municipal rink and caters for all ages and abilities. This rink is not for professional use, and as such skating at speed, skating backward, tricks and acrobatic maneuvers are not permitted. Weaving, horseplay, and skating in chains of more than 2 skaters is also, not permitted. This is for your own safety and the safety of all skaters.

Ice Skating is a sport, which the skater has elected to voluntarily participate, with full knowledge, acceptance, and assumption of any and all risks of serious personal injury, death or property damage. The ice surface, by its very nature, is a very slippery and hazardous surface. All skaters participate in the sport of ice skating entirely at their own risk. The skater acknowledges that the ice is slippery and, depending upon individual skill and experience level, ice skating may involve falls upon the ice, collisions with other skaters, objects or structures, and may, therefore, be considered a hazardous activity. All slips, trips, and falls, and resulting injuries whilst skating, or being upon the ice will be the fault of the individual skater. All skaters have made a conscious decision to ice skate, and participate in the sport at their own free will. ALL SKATERS, ASSUME ALL RISKS ASSOCIATED WITH SKATING OR BEING UPON THE ICE SURFACE, AND CONSENT TO ALL RISKS ASSOCIATED WITH ICE SKATING AND UNDERSTAND THAT THEY SKATE ENTIRELY AT THEIR OWN RISK, FOREVER RELINQUISHING THE EVENT ORGANISER / OPERATOR OR ALL LIABILITY.

There is no risk assessment provided by the rink operator for the sport of ice skating. All skaters are assumed to understand the risks associated with the sport that they participate in voluntarily. Schools and other organised group visits should conduct their own risk assessment for their visit to the Winter Festival.

All 4 to 11-year-olds MUST be accompanied on the ice by an adult parent/guardian ages 18 years or older. We recommend a maximum of 4 children to 1 adult. We also recommend that children under the age of 12 are accompanied by an adult, however, the adult does not need to skate.

Mitcham and Croydon Winter Festival is a partially covered event site. The ice rink and skate exchange area are completely undercover and operate all weathers. The fun fair and concession area of the Winter Festival is not undercover. Please remember that this event is an outdoor event and to dress appropriately. The rink operates in most weather conditions, and no refunds shall be given due to inclement weather.